Web Help Desk

SolarWinds Web Help Desk was found to be susceptible to an untrusted data deserialization vulnerability that could lead to remote code execution, which would allow an attacker to run commands on the host machine. This could be exploited without authentication.Show less

SolarWinds Web Help Desk was found to be susceptible to an untrusted data deserialization vulnerability that could lead to remote code execution, which would allow an attacker to run commands on the host machine. This could be exploited without authentication.Show less

SolarWinds Web Help Desk was found to be susceptible to an unauthenticated AjaxProxy deserialization remote code execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability is a patch bypass of CVE-2024-28988, which in turn is a patch bypass of CVE-2024-28986.Show less

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.  We recommend all Web Help Desk customers apply the patch, which is now available.  We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.Show less

SolarWinds Web Help Desk was reported to be affected by an XML External Entity Injection (XXE) vulnerability that could lead to information disclosure. A valid, low-privilege access is required unless the attacker had access to the local server to modify configuration files.Show less

SolarWinds Web Help Desk was susceptible to a local file read vulnerability. This vulnerability requires the software be installed on Linux and configured to use non-default development/test mode making exposure to the vulnerability very limited.Show less

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.   However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.Show less

The HTTP PUT and DELETE methods were enabled in the Web Help Desk web server (12.7.7 and earlier), allowing users to execute dangerous HTTP requests. The HTTP PUT method is normally used to upload data that is saved on the server with a user-supplied URL. While the DELETE method requests that the origin server removes the association between the target resource and its current functionality. Improper use of these methods may lead to a loss of integrity.Show less

Access Restriction Bypass via referrer spoof was discovered in SolarWinds Web Help Desk 12.7.2. An attacker can access the 'Web Help Desk Getting Started Wizard', especially the admin account creation page, from a non-privileged IP address network range or loopback address by intercepting the HTTP request and changing the referrer from the public IP address to the loopback.Show less