CVE-2021-21443

Published: Jul 26, 2021Modified: Jun 17, 2026

4.3

Vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Exploitability: 2.8 / Impact: 1.4

Source: NVD

Description

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Affected (2)

Products: Otrs: Otrs

Otrs

1 product

Otrs

Configuration A

2 vulnerable

Vulnerable Software	Affected Versions
Otrs Otrs	From 7.0.0 to 7.0.27
Otrs Otrs	From 6.0.0 to 6.0.32

Related CWEs

CWE-200

Exposure of Sensitive Information to an Unauthorized Actor

The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.

References (4)

https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

Source: security@otrs.com

https://otrs.com/release-notes/otrs-security-advisory-2021-13/

Source: security@otrs.com

Vendor Advisory

https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

Source: af854a3a-2127-422b-91ae-364da2661108

https://otrs.com/release-notes/otrs-security-advisory-2021-13/

Source: af854a3a-2127-422b-91ae-364da2661108

Vendor Advisory

Timeline

No history available yet.