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CVE-2021-21435

nvd nist
Published: Feb 8, 2021Modified: Jun 17, 2026

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6.5
Vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N
Exploitability: 2.8 / Impact: 3.6
Source: NVD

Description

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Affected (3)

Products: Otrs: Otrs
Otrs
1 product
Otrs
Configuration A
3 vulnerable
Vulnerable SoftwareAffected Versions
Otrs
Otrs
From 7.0.0 to 7.0.23
Otrs
From 8.0.0 to 8.0.10
Otrs
From 6.0.0 to 6.0.30

Related CWEs

CWE-200
Exposure of Sensitive Information to an Unauthorized Actor
The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.

References (2)

Source: security@otrs.com
Vendor Advisory
Source: af854a3a-2127-422b-91ae-364da2661108
Vendor Advisory

Timeline

No history available yet.