CVE-2020-1777

Published: Oct 15, 2020Modified: Jun 17, 2026

5.3

Vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Exploitability: 3.9 / Impact: 1.4

Source: NVD

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Affected (2)

Products: Otrs: Otrs

1 product

Configuration A

2 vulnerable

Vulnerable Software	Affected Versions
Otrs Otrs	From 7.0.0 to 7.0.21
Otrs Otrs	From 8.0.0 to 8.0.6

Related CWEs

Exposure of Sensitive Information to an Unauthorized Actor

The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.

References (2)

https://otrs.com/release-notes/otrs-security-advisory-2020-15/

Source: security@otrs.com

Vendor Advisory

https://otrs.com/release-notes/otrs-security-advisory-2020-15/

Source: af854a3a-2127-422b-91ae-364da2661108

Vendor Advisory

Timeline

No history available yet.