CVE-2020-1768

Published: Feb 7, 2020Modified: Jun 17, 2026

5.4

Vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L

Exploitability: 2.8 / Impact: 2.5

Source: NVD

Description

The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.

Affected (1)

Products: Otrs: Otrs

Otrs

1 product

Otrs

Configuration A

1 vulnerable

Vulnerable Software	Affected Versions
Otrs Otrs	From 7.0.0 to 7.0.14

Related CWEs

CWE-613

Insufficient Session Expiration

According to WASC, "Insufficient Session Expiration is when a web site permits an attacker to reuse old session credentials or session IDs for authorization."

References (2)

https://otrs.com/release-notes/otrs-security-advisory-2020-04/

Source: security@otrs.com

Vendor Advisory

https://otrs.com/release-notes/otrs-security-advisory-2020-04/

Source: af854a3a-2127-422b-91ae-364da2661108

Vendor Advisory

Timeline

No history available yet.