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CVE-2020-1767

nvd nist
Published: Jan 10, 2020Modified: Jun 17, 2026

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4.3
Vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
Exploitability: 2.8 / Impact: 1.4
Source: NVD

Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Affected (3)

Products: Otrs: Otrs · Debian: Debian Linux
Otrs
1 product
Otrs
Debian
1 product
Debian Linux
Configuration A
2 vulnerable
Vulnerable SoftwareAffected Versions
Otrs
Otrs
From 7.0.0 to 7.0.13
Otrs
From 6.0.0 to 6.0.24
Configuration B
1 vulnerable
Vulnerable SoftwareAffected Versions
Debian Linux
Version 8.0

References (6)

Source: security@otrs.com
Mailing ListThird Party Advisory
Source: security@otrs.com
Source: security@otrs.com
Release NotesVendor Advisory
Source: af854a3a-2127-422b-91ae-364da2661108
Mailing ListThird Party Advisory
Source: af854a3a-2127-422b-91ae-364da2661108
Source: af854a3a-2127-422b-91ae-364da2661108
Release NotesVendor Advisory

Timeline

No history available yet.