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CVE-2017-9324

nvd nist
Published: Jun 12, 2017Modified: May 13, 2026

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8.8
Vector
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Exploitability: 2.8 / Impact: 5.9
Source: NVD

Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Affected (5)

Products: Otrs: Otrs · Debian: Debian Linux
Otrs
1 product
Otrs
Debian
1 product
Debian Linux
Configuration A
3 vulnerable
Vulnerable SoftwareAffected Versions
Otrs
Otrs
From 3.3.0 to 3.3.16
Otrs
From 4.0.0 to 4.0.23
Otrs
From 5.0.0 to 5.0.19
Configuration B
2 vulnerable
Vulnerable SoftwareAffected Versions
Debian
Debian Linux
Version 8.0
Debian Linux
Version 9.0

Related CWEs

CWE-269
Improper Privilege Management
The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor.

References (6)

Source: cve@mitre.org
Third Party Advisory
Source: cve@mitre.org
Mailing ListThird Party AdvisoryVDB Entry
Source: cve@mitre.org
Vendor Advisory
Source: af854a3a-2127-422b-91ae-364da2661108
Third Party Advisory
Source: af854a3a-2127-422b-91ae-364da2661108
Mailing ListThird Party AdvisoryVDB Entry
Source: af854a3a-2127-422b-91ae-364da2661108
Vendor Advisory

Timeline

No history available yet.